Privacy Policy

Who we are
Our website address is: https://custompayments.com.au. Custom Payments provides EFTPOS solutions and equipment financing services to Australian businesses. Protecting your privacy is important to us, and this policy explains how we collect, use, and safeguard your personal information.

Comments & Enquiries
When visitors submit comments, enquiries, or contact forms on our site, we collect the data provided (such as your name, email, and phone number), along with your IP address and browser details to help prevent spam and abuse.

If you use a third-party service such as Gravatar for your profile image, their privacy policy applies: https://automattic.com/privacy/.

Media
If you upload documents or images through our website, we recommend removing any embedded location data (EXIF GPS), as visitors may be able to download and extract this information.

Cookies
We use cookies to improve your browsing experience. For example, if you submit a form, you may opt to save your details in a cookie so you don’t need to re-enter them later. Cookies may also be used to:

• Verify browser compatibility

• Store login preferences (where applicable)

• Retain site display settings

These cookies do not collect personal financial information. You can clear or disable cookies in your browser settings at any time.

Embedded content
Pages on this site may include embedded content (such as videos, calculators, or articles). Embedded content from other websites behaves in the same way as if you visited the third-party site directly. These sites may collect data, use cookies, and track your interactions if you are logged in to their platform.

Who we share your data with
We do not sell or rent your personal data. Information you provide may be shared only with trusted third parties necessary to deliver our services (such as financial partners for equipment financing, or service providers for EFTPOS solutions). If you request a password reset, your IP address will be included in the reset email.

How long we retain your data
Information submitted via forms or comments may be stored indefinitely to help us respond to future enquiries more effectively. For registered users (if applicable), we store personal information in their user profile. Users can edit or delete their information at any time (except usernames). Website administrators may also access and manage this information.

Your rights over your data
You may request an exported copy of the personal data we hold about you. You may also request deletion of your personal data, except for information we are legally required to retain for administrative, compliance, or security purposes.

Where your data is sent
Visitor submissions may be checked through automated spam and fraud detection systems. Information shared with finance or payment partners will only be used for the purposes of assessing and delivering our services.